scope:

This document provides a code of practice for defining, implementing and continually improving quality in mobility management in small and medium sized cities. Small and medium sized cities are cities with 20,000 to 200,000 inhabitants. However, the same QM-scheme could be implemented by any city or municipality investing in mobility management irrespective of its size. The QMSMM presented could also aid private entities, agencies or companies - in this document called organisations - in defining a Mobility Management Policy. The quality management scheme presented can be used as the basis for a self-declaration based on an internal auditing procedure or as the basis for certification by a competent third party.