DSF/ISO/IEC DTR 20000-4
Information technology - Service Management - Process Reference Model
pending, Most Current
| Organization: | DS |
| Status: | pending |
| Page Count: | 34 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This Technical Report defines a PRM comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.
Document History
DSF/ISO/IEC DTR 20000-4
Information technology - Service Management - Process Reference Model
This Technical Report defines a PRM comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.