ETSI - TR 102 783
Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information
|Publication Date:||1 March 2010|
The present document provides documentation on the specification, implementation and maintenance of the WBGTS (Web-based Guideline and Tutorial System) for real-time communication services.
The WBGTS can be accessed from the ETSI site:
It contains guidelines from EG 202 670 [i.1]. It is based on a specification of user requirements described in TR 102 643 [i.3].
Like EG 202 670 [i.1], the Web-based system presents guidelines for real-time communication services that provide text communication, speech communication, video communication, multimedia communication, IP-TV, mobile-TV and real-time games. Unlike EG 202 534 [i.9], the Web-based system offers both greater detail of the empirical sources of each guideline and tutorials on key concepts to support understanding and applying the guidelines.