scope:

During the past 15 years, trucks and tractors have evolved into complex vehicles with many variations. Both fleet and driver expectations have risen dramatically during this time and companies now often specify premium vehicles to encourage driver retention. Many design and component changes have improved vehicle performance. But while overall ride quality has improved, elevated expectations have helped increase ride complaints.

ATA's TMC Troubleshooting Ride Complaints manual is designed to help identify, evaluate and troubleshoot ride complaints. What's more, it standardizes the terminology associated with these issues to improve communication between drivers and technicians.