CEN - EN 15838
Customer Contact Centres - Requirements for service provision
inactive, Most Current
| Organization: | CEN |
| Publication Date: | 1 November 2009 |
| Status: | inactive |
| Page Count: | 34 |
| ICS Code (Services for consumers): | 03.080.30 |
scope:
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced.
This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.
Document History
EN 15838
November 1, 2009
Customer Contact Centres - Requirements for service provision
This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to...