ACCA - 2016 RESIDENTIAL SERV AGREE
2016 Residential Service Agreements: A Benchmarking Guide
active, Most Current
| Organization: | ACCA |
| Publication Date: | 1 January 2016 |
| Status: | active |
scope:
Section I: Survey Results
- Households Served
- Annual Sales
- Full-Time Technicians Employed
- Service Agreements for New Installations
- Customer Service Representative Upselling
- Net Profit
- Performance Tracking
- Percent of Total Revenue
- Full Service Agreements
- Preventative Maintenance Agreements
- 2015 Service Agreements
- 2014 Service Agreements
- Annual Renewal Percentage
- Peak Renewal Months
- 2016 Goal
- Renewals Techniques
- Renewals Attempts
- Reasons for Non-Renewal
- Length of Agreement
- Number of Visits Included in Agreement
- Service Agreements on New Equipment
- Second Year Renewals on New Equipment
- Auto-Renewing Agreements
- Average Repair Ticket - Service Agreement Customers
- Average Repair Ticket - Non-Service Agreement Customers
- Service Included in Agreement
- Energy Savings Plans
- Time of Allotted For Service
- Level of Technician Performing Service
- Cost of Service Agreement
- Discounts
- Technician Pay for Selling Service Agreement
- Sales Person Pay for Selling Service Agreements
- Service Agreement Marketing
- Service Agreement Marketing Costs
- Cold Call Closing Rates
- Polling Customers
Section II: Analysis of Results By Annual Revenues
- Sales, Revenues, and Profits
- New Installation Service Agreements
- Average Repair Tickets
- Service Agreements Generated
- Sales Performance
- Auto-Renewals
- Energy Savings Plan Options
Document History
2016 RESIDENTIAL SERV AGREE
January 1, 2016
2016 Residential Service Agreements: A Benchmarking Guide
Section I: Survey Results
Households Served
Annual Sales
Full-Time Technicians Employed
Service Agreements for New Installations
Customer Service Representative Upselling
Net Profit...