scope:

Much of the activity around the creation of frameworks relating to ICT knowledge, skills and competence1 has focused on the practitioner (e.g. SFIA, European e-Competence Framework2). This work has been important for the ICT sector, but by necessity has excluded end users, who constitute a much larger and more heterogeneous group. Due to the scale and complexity of the group involved, the development of a complete framework, containing the key skills and competence relating to ICT in the workplace, is a considerable task. A previous proposal - the Digital End-User Skills Framework - proposed engaging in such an activity. On reflection, it may be better to first explore more thoroughly the key drivers for the development of such a framework. For that reason, this project describes a user requirements definition activity that would quantify the type of framework that would be of practical benefit to the key framework target groups. These requirements would both directly and indirectly point to the tools, derived from the framework that could be used by these target groups.