scope:

Purpose of the Program.

This program covers all consumers eligible for goods and services offered by Department of Defense and those who are affected by Department of Defense consumer-related activities, i.e., Morale, Welfare and Recreation, Army and Air Force Exchange Service and Commissary Retail. The purpose of the program is to:

Provide a forum for consumer input to improve consumer-related programs. Examples of consumer-related activities are listed in Attachment 2.

Ensure consumers have the opportunity to present their views, and that these views are considered in the decision-making process.

Consolidate feedback of consumers' views in consumer surveys.