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NR/L2/CIV/150

Station Wayfinding, Design & Assurance Procedure

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Organization: NR
Publication Date: 5 September 2020
Status: active
Page Count: 22
scope:

This business process applies to fixed directional Wayfinding signage intended for use by customers at stations. This includes customer-facing areas which may be used infrequently by customers.

NOTE 1: For example, crime victims who may be taken to an office used primarily by station staff.

This business process applies to the following types of proposed or actual Works when undertaken on buildings and civils infrastructure that is owned, or is to be owned, by Network Rail:

1. Enhancements: Wayfinding signage that is delivered through a project that changes operational capability or function of the asset

2. Replacements: Signage which replaces an asset (or part of one) where there is no change to the functionality of that asset.

3. Renewals: Signage that is replaced at the end of its design life.

4. Temporary works: Signage supplied on a temporary basis for no longer than 6 months.

5. Staged construction: Staged works may have the same impact on the infrastructure as permanent Works

Works not covered by this standard:

• Non-public or operational lineside signage;

• Heritage and listed building requirements.

• Emergency Do Not Enter (EDNE) signage

• Selection and use of safety signs and fire safety notices

This standard does not cover Electronic Visual Customer Information Systems installed on stations.

NOTE 2: See NR/L2/TEL/30130

This business process applies to Network Rail and non-Network Rail parties involved in the remitting, design, design approval, installation and bringing into use of signage and wayfinding for station premises.

Purpose

At railway stations the rules for the design and positioning of directional and location signage is commonly known as Wayfinding. Wayfinding encompasses all the ways in which people orient themselves in physical space and navigate from place to place. The provision of effective Wayfinding is recognised as a means of improving passenger distribution at stations and means of maintaining a safe environment.

This business process supports the statutory requirement to achieve consistency between installations undertaken in different locations. It sets out the requirements for the provision of Wayfinding in a consistent manner that enables designs and compliance to be measured.

This business process supports compliance with primary legislation and regulations made under it. In particular, the Equality Act, Department for Transport / Transport Scotland Code of Practice Design Standards for Accessible Railway Station, and the European PRM Mobility TSI which prescribes consistency between visual information.

It supports the free and safe movement of people and customer service delivery issues of:

a) Security and safety;

b) Visual customer information

c) Efficiency;

d) Accessibility;

e) Ambience;

f) Branding and corporate design

This business process supports applications for Landlords Consent from Network Rail.

Document History

NR/L2/CIV/150
September 5, 2020
Station Wayfinding, Design & Assurance Procedure
This business process applies to fixed directional Wayfinding signage intended for use by customers at stations. This includes customer-facing areas which may be used infrequently by customers. NOTE...

References

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