scope:

The present document assesses the different citizen-related issues that smart city-related standardization in the ICT domain needs to address. These include fundamental aspects such as accessibility, usability, interoperability, personal data protection and security, and how services to citizens are to be designed to maximize benefits to the community.

For each of these issues, the present document:

• provides a short statement of the subject area;

• makes a short statement of the key citizen concerns (for example accessibility or privacy) related to the subject;

• lists relevant current standards and ongoing relevant standards activities;

• assesses whether it appears the activities are in practice taking reasonable account of the smart city/community dimension from the perspective of citizen welfare, and if not, what might be needed to rectify the position;

• identifies any further general legal and ethical issues that require attention outside the standardization domain, or other issues not covered.

The issues which the present document assesses are grouped into the following:

• citizens' general needs - smart cities should have citizen welfare at their core. The needs of the citizens should therefore be properly considered in every standardization activity relevant to smart cities;

• citizens and their local authorities - the standards aspects of citizens' day-to-day interfaces with their local authorities;

• citizens and their local services - the standards aspects of citizens' day-to-day interfaces with the providers of their local services;

• citizen indicators - how the impact of smart city solutions on the citizens can be measured;

• recommendations - to improve citizen outcomes, filling gaps in, or making adjustments to, existing standards; aspects not related to standardization, including policy aspects.