ISO/IEC TS 30105-6
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 6: Guidelines on risk management
| Organization: | ISO |
| Publication Date: | 1 October 2021 |
| Status: | active |
| Page Count: | 26 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services.
This document:
- covers IT enabled business processes that are outsourced;
- is applicable to the service provider;
- is applicable to all lifecycle processes of ITES-BPO;
- is not intended to cover IT services.
The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.
Document History