scope:

This document provides guidance on risk management practices for the IT enabled services-business process outsourcing (ITES-BPO) service provider for the outsourced business processes. It provides guidance for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving the risk management framework for the ITES-BPO services. This document: -    covers IT enabled business processes that are outsourced; -    is applicable to the service provider; -    is applicable to all lifecycle processes of ITES-BPO; -    is not intended to cover IT services. The guidelines in this document align to ISO 31000, elaborating the risk principles, risk management framework and risk management process from an ITES-BPO perspective.