scope:

The services specified in this document are health and social care services for older persons provided by healthcare and social care personnel. This document - specifies requirements and recommendations for services provided to the older person at home and in care homes, based on the older person's individual needs and preferences to assist self-determination, participation, and a safe and secure old age. - specifies requirements and recommendations for systematic approaches regarding the service provider's ability to produce a good quality of care and support for the older person. - covers services irrespective of the legal form of ownership and whether the service is publicly or privately funded. - is applicable to care providers, regardless of structure, organization, ownership, size or type of the care services provided. - can be used by the service provider at all management levels in the organization to plan, lead, implement, maintain, evaluate and improve the quality of the service. - can be used by the provider for internal audits or self-assessment and/or external parties for certification/accreditation to assess the provider's ability to meet the older person´s needs and expectations. - can be used to provide basic information for procurement and education. - does not cover standardization of medical devices and clinical guidelines.