ISO/IEC TS 20000-5
Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
active, Most Current
| Organization: | ISO |
| Publication Date: | 1 January 2022 |
| Status: | active |
| Page Count: | 40 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.
The intended users of this document are:
a) organizations that require support on how to implement an SMS;
b) consultants and advisors who support an organization during SMS implementation.
This document can be used together with the other parts of ISO/IEC 20000 series.
Document History
ISO/IEC TS 20000-5
January 1, 2022
Information technology — Service management — Part 5: Implementation guidance for ISO/IEC 20000-1
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the...