DS/ISO/IEC TS 20000-5
Information technology – Service management – Part 5: Implementation guidance for ISO/IEC 20000-1
active, Most Current
| Organization: | DS |
| Publication Date: | 17 January 2022 |
| Status: | active |
| Page Count: | 42 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS. The intended users of this document are: a) organizations that require support on how to implement an SMS; b) consultants and advisors who support an organization during SMS implementation. This document can be used together with the other parts of ISO/IEC 20000 series.
Document History
DS/ISO/IEC TS 20000-5
January 17, 2022
Information technology – Service management – Part 5: Implementation guidance for ISO/IEC 20000-1
This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the...