scope:

This document states requirements for efficient development and management of information produced • throughout the life cycle of a system and software product; • for the provision of information for users for systems and software; • for the management of IT and support services. This document is independent of the tools, protocols, and systems used for content management. It does not address configuration management of software assets. The content to be managed with this document includes • information for users, such as topic collections, manuals, guides, embedded user assistance, style guides, knowledge-based articles, videos and other media, and other content that supports the effective use of a system or software product; • product life cycle information such as design documents, use cases, personas, project management plans, feature requests, models, scripts, testing plans, test scripts, or defect reports; • service management items such as service-level agreements, records, policies, procedures, and other documents.