scope:

The present document studies the end-to-end Quality of Experience (QoE) factors for services over the broadband network. High-QoE reflects the overall performance at the service level from the perspective of the end user. The present document analyses the general factors that impact service performance and identifies the overall high-QoE dimensions for each service. The key services discussed in the present document are typical Internet applications and Virtual Reality (VR). Other services and applications QoE are for further study.