scope:

The present document aims at further simplifying end-user access to ICT devices, services, and applications by providing recommended terms for basic and commonly-used ICT-related objects and activities, notably those terms that end users are commonly exposed to. Recommended terms are provided in 19 languages: Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, and Swedish (as spoken in their respective European countries).

The recommended terms apply to mobile ICT devices and mobile applications (whether they are standalone or provide access to related services) commonly found in mobile ICT devices. Though developed in a mobile ICT context, most of the recommended terms are applicable to both mobile and fixed-network devices, services, and applications. The recommended terms are applicable to the User Interface (UI) design for a product as well as that of any user documentation accompanying it.

User requirements, industry-originated documents, and, when available, results of standardization work have been considered and integrated in the present document, providing implementation-oriented guidance. Wherever possible, a Design-for-All approach has been adopted, taking functional abilities of users, including elderly users and users with cognitive, physical, or sensory limitations into account.

The present document does not provide design guidance, nor does it intend to restrict the ability of market players to further improve and develop their devices and services. Neither does it intend to limit their options to trademark user interface elements or profile the user experience of brand-specific user interface implementations as a competitive edge.