ITU-T - F.746.16
Technical requirements and evaluation methods of intelligence levels of intelligent customer service systems
active, Most Current
| Organization: | ITU-T |
| Publication Date: | 1 December 2022 |
| Status: | active |
| Page Count: | 24 |
scope:
This Recommendation aims to establish an indicator system to evaluate the intelligence levels of intelligent customer service systems (ICSS) for human-machine interactions. The intelligent customer service system mentioned in this Recommendation includes a variety of product forms such as outbound service robots, inbound service robots, and text service robots.
This Recommendation considers four main aspects:
- The basic functions of ICSS;
- The artificial intelligence core technical abilities of ICSS;
- The system maturation of ICSS;
- The service experience of enterprises.
Document History
F.746.16
December 1, 2022
Technical requirements and evaluation methods of intelligence levels of intelligent customer service systems
This Recommendation aims to establish an indicator system to evaluate the intelligence levels of intelligent customer service systems (ICSS) for human-machine interactions. The intelligent customer...