ISO/IEC DIS 30105-1
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
pending
| Organization: | ISO |
| Publication Date: | 4 July 2023 |
| Status: | pending |
| Page Count: | 34 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Document History
ISO/IEC DIS 30105-1
July 4, 2023
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to...
November 15, 2016
Information technology - IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes - Part 1: Process reference model (PRM)
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to...