scope:

This International Standard describes the Common Industry Format (CIF) for reporting usability evaluations. It provides a classification of evaluation approaches and the specifications for the content items (content elements) to be included in an evaluation report based on the selected evaluation approach(es). The intended users of the usability evaluation reports are identified, as well as the situations in which the usability evaluation report can be applied.

The usability evaluation reports in this International Standard are applicable to software and hardware systems, products or services used for predefined tasks (excluding generic products, such as a display screen or a keyboard). The content elements are intended to be used as part of system-level documentation resulting from development processes such as those in ISO 9241-210 and the ISO/IEC JTC 1/SC 7 process standards (e.g. ISO/IEC/IEEE 15288 on systems lifecycle management, ISO/IEC/IEEE 12207 on software lifecycle management and the ISO/IEC 33000 series on process capability assessment).

The content elements for documenting evaluations can be integrated in any type of process model.

NOTE Process models and associated information items for human-centred design of interactive systems are contained in ISO 9241-220 and ISO/TS 18152 which specify human-centred design processes and ISO 9241-221 which specifies the assessment of capability in human-centred design.

Annex A provides a checklist that can be used to ensure inclusion of required and recommended information.

Annex B provides an evaluation report template that can be used to develop an evaluation report based on the requirements and recommendations in this document. A word version of the evaluation report template can be downloaded.