ISO/IEC DIS 20000-10
Information technology — Service management — Part 10: Overview and key concepts
| Organization: | ISO |
| Publication Date: | 9 October 2023 |
| Status: | pending |
| Page Count: | 42 |
| ICS Code (Other services): | 03.080.99 |
| ICS Code (Information technology (IT) in general): | 35.020 |
scope:
This document describes the key concepts of all parts of the ISO/IEC 20000 series, identifying how the different parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and documents. This document also includes the terminology used in all parts of the ISO/IEC 20000 series, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of all parts of the ISO/IEC 20000 series;
b) organizations looking for guidance on how to use the different parts of the ISO/IEC 20000 series to achieve their goal;
c) organizations that wish to understand how the ISO/IEC 20000 series can be used in combination with other International Standards;
d) practitioners, auditors, and other parties who wish to gain an understanding of all parts of the ISO/IEC 20000 series.
Document History
