scope:

This procedure applies to all Railtrack contracts in place at 1/7/96, and all suppliers on Railtrack's Qlink and Scala systems. This procedure covers all Railtrack personnel who receive information relating to the external supply market place and therefore have a responsibility to advise of potential risks to Railtrack caused by supplier deficiencies.

PURPOSE

The procedure sets out the process to be followed when supplier issues/problems arise which indicate a need to review the status of a supplier, and their suitability to be considered for the future Railtrack contracts. This procedure outlines the responsible parties, the process to follow, the information to be held and disseminated. A separate Line Procedure is in place for feedback on supplier performance which if poor invokes this procedure to review causes/background.