scope:

This standard provides guidance on current knowledge and practice concerning dependability in an operational environment, in terms of the humans, teams and organizations involved in conducting the work. It is part of a suite of IEC standards that are intended to address the dependability of both the technical and human elements of equipment and organizations. The document describes the human elements of a typical operational system, and the importance of those elements to overall dependability. It also describes the means of assessing how well these elements are functioning, and general concepts on how the reliability of humans might be improved. These elements typically include the individual workers, the groups or teams into which they are organised, the interfaces between humans and technical systems, and the overall organization