scope:

This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1. This part of ISO/IEC 20000 will assist the service provider that is planning service improvements and/or preparing for a conformity assessment against ISO/IEC 20000-1. This part of ISO/IEC 20000 will assist in establishing if ISO/IEC 20000-1 is applicable to a service provider's circumstances. Finally, it illustrates how the scope of an SMS can be defined, using a series of commonly found and practical circumstances. A list of main points on defining the scope of an SMS, the applicability of ISO/IEC 20000-1 and demonstrating conformity to ISO/IEC 20000-1 is provided. This part of ISO/IEC 20000 provides practical examples of how scope can be defined, irrespective of whether the service provider has experience of defining the scope of other management systems. The examples given cover a range of service provider circumstances. This part of ISO/IEC 20000 can be useful for consultants and assessors. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2. Guidance on types of conformity assessment and assessment standards is included.