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ISO 10001 FRENCH

Management de la qualité - Satisfaction du client - Lignes directrices relatives aux codes de conduite des organismes

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Organization: ISO
Publication Date: 1 December 2007
Status: inactive
Page Count: 30
ICS Code (Quality management and quality assurance): 03.120.10

Document History

ISO 10001 FRENCH
July 1, 2018
Management de la qualité - Satisfaction du client - Lignes directrices relatives aux codes de conduite des organismes
A description is not available for this item.
ISO 10001 FRENCH
December 1, 2007
Management de la qualité - Satisfaction du client - Lignes directrices relatives aux codes de conduite des organismes
A description is not available for this item.

References

This document references:
ISO 9000 - Quality management systems — Fundamentals and vocabulary
Published by ISO on September 15, 2015
This International Standard describes the fundamental concepts and principles of quality management which are universally applicable to the following: — organizations seeking sustained success...
This document references:
ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by ISO on July 1, 2018
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been...
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
This document references:
ISO 9001 - Quality management systems — Requirements
Published by ISO on September 15, 2015
This International Standard specifies requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet...
This document references:
ISO/IEC GUIDE 37 - Instructions for use of products by consumers
Published by ISO on December 1, 2012
This Guide establishes principles and gives recommendations on the design and formulation of instructions for use of products by consumers. This Guide is intended to be used by the following: -...
This document is referenced by:
ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by ISO on April 1, 2018
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
This document is referenced by:
ISO 9004 - Quality management - Quality of an organization - Guidance to achieve sustained success
Published by ISO on April 1, 2018
This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. This...
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