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BSI - BS BIP 2211

Complaints management. Turning negatives into positives

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Organization: BSI
Publication Date: 30 June 2012
Status: active
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS BIP 2211
June 30, 2012
Complaints management. Turning negatives into positives
A description is not available for this item.

References

This document references:
BS 18477 - Inclusive service provision - Requirements for identifying and responding to consumer vulnerability
Published by BSI on November 30, 2010
A description is not available for this item.
This document references:
BS EN ISO 19011 - Guidelines for auditing management systems
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
BS ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
BS ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
BS ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by BSI on July 31, 2018
A description is not available for this item.
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
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