scope:

General

London Underground has a responsibility to assist all of its customers in the event of station evacuation or where the planned journey is interrupted by severe service disruption. London Underground must also demonstrate to the London Fire Brigade our ability to safely evacuate our customers in wheelchairs, particularly with the anticipated increase in customer numbers for the Olympics.

Depending on the circumstances, there are several options for assisting wheelchair users, such as a combination of any of the following:

• boarding another accessible train

• using other step free access, if available

• waiting in a place of safety either for assistance from the emergency services, or until the service resumes.

Additionally, at the listed designated stations, wheelchair users can now be assisted up a moving escalator by competent staff. Powered and racing wheelchairs are not appropriate for carriage on London Underground escalators

All possible options should be discussed with the wheelchair user.