scope:

1.1 General The objective of this International Standard is to provide local governments with guidelines for achieving reliable results through the application of ISO 9001:2008 on an integral basis. These guidelines do not, however, add, change or modify the requirements of ISO 9001:2008. For a local government to be considered reliable, it should guarantee minimum level of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All local government's processes, including management, operational and support processes (see 3.6), should constitute a single, integral, quality management system. The focus of use and further development of quality management system should be on achieving results. The integral character of this system is important because, otherwise, although a local government could be reliable in some areas of activity, it may be unreliable in others. For a government to be considered reliable, it should guarantee minimum level of reliability for all key processes and services.