ITG - Service Level Agreements - A legal and practical guide
| Organization: | ITG |
| Publication Date: | 21 October 2010 |
| Page Count: | 117 |
scope:
Service Level Management - a Practitioner's Guide, Second Edition offers a practical, experience-based approach to the subject matter. This guide shows you the best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalogue, put together service level agreements, and much more.