scope:

1.1 Scope This European Standard specifies processes for management and operating of data centres. Primary focus is on operational processes to deliver the expected level of resilience, availability, security and energy efficiency. Secondary focus is on management processes to align the actual and future demand of users. Figure 2 shows an overview of all processes. In addition, the transition from planning and building to operating a data centre is considered as acceptance test process in Clause 4. Although the focus is not on Key Performance Indicators (KPI), KPI are provided with the processes where applicable. NOTE 1 Problem Management is not included and can be set up when needed. NOTE 2 Only processes specific for data centres are in the scope of this document. Business processes like people management, financial management etc. are out of scope. NOTE 3 Be aware of the required specific DC people skills. 1.2 Conformance For a data centre to conform to this European Standard: a) It shall implement a data centre strategy process; b) It shall implement the following priority 1 processes: ¿ Operations management; ¿ Incident management; ¿ Security management; ¿ Customer management. c) It shall determine the PUE; d) it shall comply with Operational Excellence level 1.