scope:

The following is not intended as a catalogue of available uniform items, but gives clear guidance on the policies associated with the provision of corporate uniform garments to LU staff.

This Standard is intended for implementation throughout London Underground.

This Standard covers uniform provision in the following sections:

• Product Range

• Procurement

• Stockholding

• Ordering

• Exchanges and Returns

• Delivery Standard

• Records

This standard addresses and supports customer service delivery issues of:

• Staff

insofar as they relate to staff appearance and specifically the availability of uniform.

Purpose

The following Standard has been developed to define and mandate the processes and policies associated with the supply of uniform to London Underground Staff.