Standard: LUL - 5-264


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Workplace harassment is any conduct related to race, colour, religion, nationality, gender, disability, sexual orientation, age (or any other personal characteristics) that is unwanted by the recipient. It is unwelcome and offensive behaviour which is imposed by one person on another.

Harassment may be conduct which is physical, verbal or non-verbal. It may be persistent or an isolated incident and may be directed at one or more individuals. The source of harassment may be a single work colleague or several colleagues, a supervisor or manager or a contractor1.

This Standard applies to all employees of LUL, and employees of agencies and consultancies contracted to carry out work for LUL.

This Standard shall be enforceable from 27/01/03.


It is the policy of London Underground Limited (LUL) that workplace harassment in any form, by or against employees, shall not be tolerated. The purpose of this Standard is to outline the requirements to meet this Policy objective.

1 Harassment of customers by staff and harassment of staff by customers is also unacceptable and should always be challenged. This will not be dealt with by the Workplace Harassment Procedure, however, but by the relevant procedures, e.g. customer complaints, discipline, workplace violence.

Organization: London Underground Library
Document Number: 5-264
Publish Date: 2003-01-27
Page Count: 4
Available Languages: EN
DOD Adopted: NO
ANSI Approved: NO
Most Recent Revision: YES
Current Version: YES
Status: Active

Standards That Reference This Standard

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