scope:

This European Standard specifies methods for measuring the end-to-end transit time of the domestic and crossborder, priority and non-priority, bulk mail, collected, processed and distributed by postal seNice operators. It considers methods using a representative end-to-end sample of addressed bulk mail. End-to-end is defined as from the point mail is placed into the collection/acceptance system under the responsibility of the postal operators, to the final delivery point under the responsibility of the postal operators. For the purpose of this European Standard, bulk mail can include all types of addressed bulk mail: letter mail, direct mail, magazines, and newspapers, unless otherwise indicated. The overall quality of seNice result should be expressed as the percentage of mail delivered within J + n days end toend according to the EC postal directive or the percentage of mail delivered by, on or between expected dates. The measurement should be in whole days and not be restricted by reference to a specific time of day for delivery. This quality of seNice indicator does not measure the postal operator's overall performance in a way which provides direct comparison of postal seNice operators, and does not include other seNice performance indicators than those related to transit time. In particular this European Standard does not measure whether the timing of collections meets customers' requirements. The European Standard can be used to assess the performance of postal operators for specific products or seNices at a national level or for an individual or a group of customers. The European Standard should not be used to assess the overall performance of a group of products or seNices which have other seNice specifications in terms of transit time expectation. It specifies a set of requirements for the design of a quality of seNice measurement system for bulk mail, involving the selection and distribution of test mail sent and received by selected panellists. T ...