CEN - EN 14012
Postal services - Quality of service - Measurement of complaints and redress procedures
inactive
| Organization: | CEN |
| Publication Date: | 1 March 2003 |
| Status: | inactive |
| Page Count: | 36 |
| ICS Code (Postal services): | 03.240 |
Document History
September 1, 2019
Postal services - Quality of service - Complaints handling principles
This document specifies complaints-handling principles related to domestic and international postal services. It applies to both national and cross border services. Attention is given to how to...
November 1, 2008
Postal services - Quality of service - Complaints handling principles
A description is not available for this item.
EN 14012
March 1, 2003
Postal services - Quality of service - Measurement of complaints and redress procedures
A description is not available for this item.