scope:

These guidelines cover the development, implementation, maintenance, and improvement of strategies and systems for training that affect the quality of the products supplies by an organization

This International Standard applies to all types of organization.

It is not intended for use in contracts, regulations, or for certification.

It does not add to, change, or otherwise modify requirements for the ISO 9000 series.

This International Standard is not intended to be used by training providers delivering services to other organizations.

NOTE The main source of reference for training providers should be ISO 9004-2:1991, Quality management and quality system elements - Part 2: Guidelines for services, until superseded by ISO 9004:2000 

Training providers may use this International Standard when addressing the training needs of their own personnel.