scope:

The present document explains the key elements of user requirements that need to be understood to ensure that the utility and usability of a telecommunications product or service are met. The present document includes a "User Requirements" form that has sections that address each of these key elements together with some instructions and examples to assist the person completing the form.

It is expected that all ETSI Technical Bodies will complete a "User Requirements" form, as specified in the present document, for each document that they produce that specifies a product or service with which users interact and that this form would be included as an annex to the deliverable.