DS/INF 128
Complaints management systems - Guide to design and implementation
inactive, Most Current
| Organization: | DS |
| Publication Date: | 26 August 1999 |
| Status: | inactive |
| Page Count: | 18 |
| ICS Code (Other standards related to company organization and management): | 03.100.99 |
scope:
The standard gives guidance on designing and implementing systems for the management of complaints, from initial reporting to final resolution. It does not lay down performance criteria for the management of complaints but offers a comprehensive overview of the points to consider.
Document History
DS/INF 128
August 26, 1999
Complaints management systems - Guide to design and implementation
The standard gives guidance on designing and implementing systems for the management of complaints, from initial reporting to final resolution. It does not lay down performance criteria for the...
References
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