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GSFC - NASA GPG 1310.1 REV C

CUSTOMER COMMITMENTS AND REVIEW

inactive
Organization: GSFC
Publication Date: 10 December 1999
Status: inactive
Page Count: 10
scope:

PURPOSE

This GPG defines the process used by Goddard Space Flight Center (GSFC) to identify, consider, authorize, review, and revise the establishment of support requirements and commitments for current or new customer. This procedure alone is not sufficient to establish a formal arrangement which may be by interagency agreement, Commercial Space Launch Act agreement, or other agreement executed under the authority of the Space Act. Such arrangements must be established in accordance with applicable Government-wide, NASA, and GSFC regulations.

APPLICABILITY

This procedure is applicable to all GSFC support for both new and continuing products and services covered by the GSFC Quality Management System (QMS).

This process is not applicable to routine requests for information, consultations that require less than 40 hours of effort, or the technical/administrative support of customers seeking services for which resources and routine procedures are already established. Also it is not applicable to individuals committing their own time and effort, without formal 1external documentation, when the activity falls within the individual's general duties and job description (e.g., agreement to co-author a scientific paper, even if the agreement is with a colleague from another institution). Formal external documentation requires Center-level approval.

Document History

September 11, 2002
CUSTOMER COMMITMENTS AND REVIEW
PURPOSE. This GPG defines the process used by Goddard Space Flight Center (GSFC) to identify, consider, authorize, review, and revise the establishment of support requirements and commitments for...
NASA GPG 1310.1 REV C
December 10, 1999
CUSTOMER COMMITMENTS AND REVIEW
PURPOSE This GPG defines the process used by Goddard Space Flight Center (GSFC) to identify, consider, authorize, review, and revise the establishment of support requirements and commitments for...

References

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