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ETSI - EG 202 421

Human Factors (HF); Multicultural and language aspects of multimedia communications

inactive
Organization: ETSI
Publication Date: 1 November 2006
Status: inactive
Page Count: 80
scope:

People communicating and accessing commercial, eGovernment, eLearning, eHealth and eBusiness and emergency services should be provided with an interaction that is compatible with their own culture. Services should ideally be able to support the context dependent cultural and language preferences of a wide range of users, such as:

• people communicating with people or accessing services in other countries;

• a person visiting or residing in a country where the language is not their native language;

• an individual who only speaks a minority language of a country;

• someone who only has a limited vocabulary in their own language;

• someone who lipreads;

• a user of sign language;

• a person using the Blissymbols system;

• businesses dealing with customers or organizations in other countries.

The present document gives examples of the language selection options available in existing products and services. It also describes some of the difficulties and barriers encountered by people attempting to communicate and access information when they are in environments where the cultures and languages are different to their own.

To enable all of the above cases to be supported, the present document gives guidance on:

• ways in which people can define their language skills;

• methods to acquire information about a person's cultural preferences and language skills for storage in a user profile or on a smart card (with minimum effort required by the user);

• methods by which the cultural preference and language proficiency information in a person's user profile (e.g. stored on a smart card) can be accessed to enable the service provider to deliver the service in a form most suited to the user's stated preferences and abilities;

• the feasibility of, and issues related to, the production and delivery of content and the handling of user input taking account of a range of cultures and languages;

• matching of available service variants to specified user preferences and the resolution of conflicts between these;

• existing standards and guidelines that should be adopted and any additions or modifications that could be made to them;

• the need for the development of new standards and guidelines;

• the handling of country-specific legal requirements which might be incorporated into business communication and information provision services.

In practice it will not be feasible to offer services in variants suitable for every cultural variation, so the present document proposes ways to ensure that the most appropriate version of a service is always delivered to each user.

The present document is focused on European countries and would be applicable to many other developed nations. It also introduces the approach necessary to ensure that products and services are introduced in developing countries in ways that respect the very different social and cultural factors that may be encountered.

Suggestions for new work that will enhance progress towards meeting the objectives of the present document are highlighted in clause 9 and the strategic benefits that may arise from applying the recommendations contained in the present document and carrying out the future proposed work are summarized in clause 10.

Document History

January 1, 2007
Human Factors (HF); Multicultural and language aspects of multimedia communications
A description is not available for this item.
EG 202 421
November 1, 2006
Human Factors (HF); Multicultural and language aspects of multimedia communications
People communicating and accessing commercial, eGovernment, eLearning, eHealth and eBusiness and emergency services should be provided with an interaction that is compatible with their own culture....

References

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