AFNOR - CWA 14087
European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences
active, Most Current
| Organization: | AFNOR |
| Publication Date: | 1 December 2000 |
| Status: | active |
| ICS Code (Services for consumers): | 03.080.30 |
Document History
CWA 14087
December 1, 2000
European Call Centre Standards for Training and Qualification - Customer Contact Representative Competences
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