DS/EN 29004-2
Quality management and quality system elements - Part 2: Guidelines for services
| Organization: | DS |
| Publication Date: | 31 August 1993 |
| Status: | inactive |
| Page Count: | 38 |
| ICS Code (Quality management and quality assurance): | 03.120.10 |
scope:
This European Standard gives guidance for establishing and implementing a quality system within an organisation. It is based on the generic principles of ISO 9004 and provides a comprehensive overview of a quality system specifically for services. This standard can be applied in the context of developing a quality system for a newly offered or modified service. It can also be applied directly when developing and implementing a quality system for supplying an existing service.
Document History