scope:

The Navy Family Ombudsman Program was created on 14 September 1970 with the issuance of Z-gram 24. In its continuing evolution the program has progressed to meet the changing needs of today's Navy and its families. With the release of the 1994 manual, enclosure (1), we further explain the ombudsman program for commanding officers, Family Service Centers, and ombudsmen. This manual is also intended to give commanding officers the information necessary to support the ombudsman program appropriately. A copy of this manual is to be furnished to each command ombudsman for the duration of his/her period of appointment.