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BSI - BS ISO 10002

Quality management - Customer satisfaction - Guidelines for complaints handling in organizations

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Organization: BSI
Publication Date: 31 August 2014
Status: inactive
Page Count: 40
ICS Code (Quality management and quality assurance): 03.120.10

Document History

BS ISO 10002
July 31, 2018
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 31, 2014
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 5, 2004
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
A description is not available for this item.
BS ISO 10002
August 5, 2004
Quality management Customer satisfaction Guidelines for complaints handling in organizations
A description is not available for this item.

References

This document references:
ISO 9004 FRENCH - Management de la qualité - Qualité d'un organisme - Lignes directrices pour obtenir des performances durables
Published by ISO on April 1, 2018
A description is not available for this item.
This document is referenced by:
BS PAS 8401 - Implementing an inside sales management methodology - Guide
Published by BSI on October 31, 2014
A description is not available for this item.
This document is referenced by:
BS 7958 - Closed circuit television (CCTV) – Management and operation – Code of practice
Published by BSI on August 31, 2015
A description is not available for this item.
This document is referenced by:
BS 8507-2 - Code of practice for close protection services - Part 2: Services outside of the United Kingdom
Published by BSI on July 31, 2009
A description is not available for this item.
This document is referenced by:
BS 18477 - Inclusive service provision - Requirements for identifying and responding to consumer vulnerability
Published by BSI on November 30, 2010
A description is not available for this item.
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