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SNZ - AS/NZS ISO/IEC 20000.3

Information technology-Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

inactive
Organization: SNZ
Publication Date: 27 August 2014
Status: inactive
Page Count: 36
scope:

This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1.

The guidance in this part of ISO/IEC 20000 will assist the service provider to plan service improvements and/or prepare for a conformity assessment against ISO/IEC 20000-1.

This part of ISO/IEC 20000 will assist in establishing if ISO/IEC 20000-1 is applicable to a service provider's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the service provider has experience of defining the scope of other management systems.

Guidance on types of conformity assessment and assessment standards is included.

The scenarios and examples given use a series of commonly found and practical service provider circumstances.

This part of ISO/IEC 20000 will be useful for consultants and assessors. It supplements the guidance on the application of ISO/IEC 20000-1 given in ISO/IEC 20000-2.

Document History

May 15, 2020
Information technology – Service management Part 3: Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1. This document can assist in establishing whether ISO/IEC 20000-1 is...
AS/NZS ISO/IEC 20000.3
August 27, 2014
Information technology-Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
This part of ISO/IEC 20000 includes guidance on scope definition, applicability and demonstration of conformity to the requirements specified in ISO/IEC 20000-1. The guidance in this part of ISO/IEC...

References

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