ETSI - TS 103 294
Speech and multimedia Transmission Quality (STQ); Quality of Experience; A Monitoring Architecture
| Organization: | ETSI |
| Publication Date: | 1 December 2014 |
| Status: | active |
| Page Count: | 24 |
scope:
The goal of the present document is to provide a concept for addressing quality of experience. This concept concerns the following aspects:
• A clear and unambiguous terminology concerning concepts (services, quality, Qoe, etc.) as they should be used to address quality of experience.
• A theoretical and abstract model for QoE: the ARCU model.
• An operational and generic abstraction for modelling and estimating QoE: the QoE layered model.
• The specification of a software agent implementing the QoE layered model.
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