scope:

This International Standard specifies requirements for learning services outside formal education, including vocational training, life-long learning and in-company training (either outsourced or inhouse), among others. These include any learning services that are addressed to learners themselves as well as to sponsors who are acquiring the services on behalf of the learners. The key features of any such services are that the goals of learning are defined, and the services are evaluated, and that they involve interaction with the learner. The learning can be face-to-face, be mediated by technology, or be a blend of both.

In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to learning services.

This International Standard is not aimed at schools, colleges and universities providing learning services as part of a formal education system but the standard may be useful to them as a tool for reflection and self-evaluation.

Where a requirement of this ISO standard within the determined scope is applicable, then it shall be applied by the LSP. If any requirements of this ISO standard are not applicable, this shall not affect the LSP's responsibility to ensure conformity.