scope:

The present document will establish and set out guidance that should be followed by organizations that design or operate PIAPs. A broad definition of PIAPs has been adopted. This definition includes general purpose desktop computers on a desk, Internet/Information kiosks and public hotspots.

A "Design for All" approach has been followed to ensure that PIAPs will be more readily accessible to all people including elderly or users with disabilities and users from a range of cultural backgrounds. The present document identifies approaches to enhancing eInclusion in the provision and use of PIAPs.

The present document:

• addresses issues that have arisen from previous studies and reports on the use of PIAPs;

• identifies existing standards, recommendations and guidelines (especially from ETSI, the ITU-T and CEN) that provide useful guidance to reduce barriers to the use of PIAPs;

• proposes new normative requirements, guidelines as well as identifying the need for updates to existing standards, recommendations and guidelines to support eInclusion for PIAPs;

• identifies the need for and content of new standards, specifications and guidelines that need to be developed.

The primary focus of the present document is on issues related to PIAP customers rather than to the staff at the PIAP.