ETSI - TR 102 180
Emergency Communications (EMTEL); Basis of requirements for communication of individuals with authorities/organizations in case of distress (Emergency call handling)
|Publication Date:||1 July 2015|
The present document gives an overview of the requirements for communication from individuals to authorities and organizations in all types of emergencies. It collects operational and organizational requirements as a basis for a common 112 service, including location information (E112). Although many of the requirements collected from network operators, service providers (e.g. emergency response organizations) and users relate to national public policies and regulation, there are a number of service and technical aspects which are better dealt with on the European level to ensure harmonized access and services over Europe and effectiveness by user increased awareness by using standardized solutions.
The essence of an emergency call is to establish a direct and real time means of conversation between the calling party and an officer, in a Public Safety Answering Point, in charge of bringing assistance or organizing response. However, the scope of the present document also encompasses various types of services that can bring an added value to this basic scenario or add new scenarios, such as transmission of data to extend the information made available to the PSAP's agent or to facilitate access of people suffering disabilities or impairments.
The present document also collects already established requirements for EMTEL and gives guidance on how to find the standardization work published or ongoing. The present document also identifies the areas needing particular attention from the experts and refers to identified documents in preparation in SDOs (Standard Development Organizations).
The present document outlines the basis for technical, operational, organizational or regulatory requirements.
The present document is primarily applicable to ETSI technical bodies for the defining of services and specifying technical solutions.
Requirements for emergency calls of a private nature (e.g. vehicle/road assistance) and directed to an emergency service provider not being an emergency service provider recognized by a government are not covered by the present document.
It is anticipated that the present document will be maintained, by taking in line with developments at regulatory level and more specifically within the CoCom (Communication Committee for the Electronic Communications Directives) at the European Commission (EC) level.