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BSI - BS EN ISO 9000

Quality management systems - Fundamentals and vocabulary

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Organization: BSI
Publication Date: 30 September 2015
Status: active
Page Count: 62
ICS Code (Quality management and quality assurance): 03.120.10
ICS Code (Services. Company organization, management and quality. Administration. Transport. Sociology. (Vocabularies)): 01.040.03
ICS Code (Management systems): 03.100.70

Document History

BS EN ISO 9000
September 30, 2015
Quality management systems - Fundamentals and vocabulary
A description is not available for this item.
BS EN ISO 9000
September 29, 2005
Quality management systems - Fundamentals and vocabulary
A description is not available for this item.
BS EN ISO 9000
December 15, 2000
Quality management systems - Fundamentals and vocabulary
Describes the fundamentals of quality management systems and defines the terms used in the ISO 9000 series of standards.

References

This document references:
EN ISO/IEC 17000 - Conformity assessment - Vocabulary and general principles
Published by CEN on June 1, 2020
This document specifies general terms and definitions relating to conformity assessment (including the accreditation of conformity assessment bodies) and to the use of conformity assessment to...
This document references:
ISO 10001 - Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations
Published by ISO on July 1, 2018
This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct. This document is applicable to product- and...
This document references:
ISO 10002 - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published by ISO on July 1, 2018
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and...
This document references:
ISO 10003 - Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
Published by ISO on July 1, 2018
This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been...
This document references:
ISO 10004 - Quality management - Customer satisfaction - Guidelines for monitoring and measuring
Published by ISO on July 1, 2018
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. This document is intended for use by any organization regardless of its type or...
This document is referenced by:
S1050 - Civil Engineering - Common Requirements
Published by LUL on April 1, 2022
This standard applies to all civil engineering assets and sets out the following generic requirements: a) Competence b) Technical approval, processes and assurance c) Design of service fixings and...
This document is referenced by:
S1142 - Operational Information Systems
Published by LUL on March 1, 2023
This standard applies to all customer and staff facing aspects of audio and visual information delivery used and operated by LU or its partners and shall apply throughout public and non-public areas...
This document is referenced by:
NG TS 3.04.16 - Technical Specifications - Fabrication and Erection of Lattice Tower Steelwork
Published by NG on September 1, 2014
PURPOSE AND SCOPE This document forms part of a suite of documents which define National Grid (NG) functional and performance requirements for new plant and equipment. This specification defines the...
This document is referenced by:
DEF STAN 05-061: PART 01 - Quality Assurance Procedural Requirements Part 01: Concessions
Published by MODUK on November 28, 2021
This standard specifies the procedures to be followed by a contractor when seeking to deliver or use product that does not comply in full with contract requirements.
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